We understand that circumstances may arise that require you to cancel your participation in an event or service booked through our website. To ensure transparency and provide fair guidelines for both parties, we have implemented the following cancellation policy:
Cancellation Period: Customers can request a cancellation at any time before the event takes place. However, please note that the refund amount will be subject to the timeline mentioned below.
Refund Eligibility:
If you cancel your booking more than 14 days prior to the event, you will be eligible for a full refund of the amount paid.
If you cancel your booking within 14 days of the event, a cancellation fee of 50% will be applied, and you will receive a refund for the remaining 50% of the amount paid.
Cancellation Procedure: to request a cancellation, please contact us via email or phone. Provide your booking details, including the event name, date, and any other relevant information. Our team will guide you through the cancellation process and assist with any queries you may have.
Transferability: In some cases, you may have the option to transfer your booking to another person. Please contact our customer support team to discuss the feasibility and any additional requirements for transferring your booking.
Please review this cancellation policy carefully before making a booking. By proceeding with the booking, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this policy.
If you have any further questions or need clarification regarding our cancellation policy, please don't hesitate to contact us.